According to article 28 of the "Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations", each railway undertaking shall publish an annual service quality performance report. These quality reports shall be made available on the websites of the railway undertakings as well as on ERADIS.
In order to submit Service Quality Reports in ERADIS, you need to have a user account. To that end, you have to fill in the form of the Request User Account in ERADIS by providing all the relevant information and specifying which documents you need to submit.
Please provide your professional email address and select only the documents, which are relevant for submission by your organisation. You will be provided with all relevant information to the submission of documents after having an ERADIS account.
Navigate with your preferred internet browser to this URL. You are asked for a username and password. Please use the user credentials you received by email when your account has been created.
For the content of the service quality reports please take into account the guidelines of the Rail Passenger Rights provided by the European Commission. These guidelines are available here.
For all questions relating to the content of the reports, do not hesitate to contact EC via the following email address.