It is not necessary to use the issues log for all the questions occurring during the assessment of an application.
The purpose of the issues log is:
In practice all communications do not have to go through the issues log and other communication channels can still be used (e.g. phone or email). However, a user is expected to create an issue in the issues log in the following cases:
Note that nothing prevents the user to create an issue later on if this appears to be relevant.
Another aspect relates to the formulation of the issue. An issue may contain several questions but in that case, all questions need to be of the same type, have the same due date, etc. and the issue can only be closed when all questions are answered. It is left at the discretion of the user (and ultimately the project manager) to organise this in the most appropriate manner depending on the needs of the project.
Issues shall be created by users as soon as they evaluate that one of the purpose is met.
Templates and checklists can be used to support the work of the actors during the assessment. These templates and checklists are documents to fill in with usual office suite tools and to upload in the OSS as attachments to the various reports (mainly completeness check, detailed assessment). The templates and checklists are made available to the users through the templates folder in the library.