European Railway Agency - ERA

Making the railway system work better for society

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All personal data submitted to ERA in connection with requests for access to documents is handled strictly in accordance with Regulation (EC) 45/2001.

Stakeholder feedback

The Agency is committed to create clear and open communication with its stakeholders, in particular with those having an impact on the Agency's mission, performance and objectives.

The Agency implements and continually improves a stakeholder perception management process to determine and review the needs of our stakeholders, to collect and analyse their feedback and to monitor their satisfaction. Feedback from stakeholders is part of the performance indicators to evaluate the overall effectiveness of our Integrated Management System.