Distribution channel

The method (such as ticket office machine, on-train media, public web services, telesales, mobile ticketing) by which a service (information, ticket sale, ticket refund, response to complaints, etc.) is provided to the passenger by a railway undertaking (from the TAP glossary). Complementary info : the service can be provided to the passenger by a railway undertaking directly or through a distributor and/or a travel distribution enabler and/or a retailer.