European Railway Agency - ERA

Making the railway system work better for society.

Safety Culture

Safety is the essential precondition for successful rail business in Europe.

In many high-risk domains tackling organisational and cultural aspects has become paramount to enhancing safety. The success of safety culture in those industries has convinced rail leaders and law-makers to embrace this philosophy across Europe.

Safety culture refers to the interaction between the requirements of the Safety Management System (SMS), how people make sense of them, based on their attitudes, values and beliefs, and what they actually do, as seen in decisions and behaviours.

In order to further improve safety in the European rail system, the Agency will be launching in June 2021 a unique safety perception survey open to all rail professionals working in the European Union and in EFTA states. The European Rail Safety Climate Survey (ERSCS) will be available electronically in 22 European languages.

The Agency wants all participating companies and authorities to fully benefit from this initiative and become partner of the ERSCS: they will receive the results of the survey based on the responses of their own staff.

All organisations that are willing to participate and benefit should express their interest by the 31st of January 2021 by filling this form for expression of interest and become a partner of the ERSCS (see ERSCS Basics and Partner Benefits).

Should you need additional information, contact us, selecting ‘Railway Safety’ as a topic.

In order to support the design and implementation of strategies to continually improve safety culture, the Agency has developed the European Railway Safety Culture Model. It is a conceptual and evaluation framework, which allows the user to assess safety culture and to identify areas for improvement.

The model is made up with three building blocks: cultural enablers, behaviour patterns and railway safety fundamentals.

  • Cultural enablers: those levers through which an organisational culture develops;
  • Behaviour patterns: those shared ways of thinking and acting which convey the organisational culture;
  • Railway safety fundamentals: those core principles which must be reflected by behaviour patterns to achieve sustainable safety performance and organisational excellence.

European railway safety culture model (component level)* (Version 2)

* The European railway safety culture model has been elaborated with the support of an ad-hoc task force created under the aegis of the Agency’s Human and Organisational Factors Network. It has also benefited from the expertise of the Institute for an industrial safety culture. Graphic design: Baptiste Prat.


A positive railway safety culture is characterised by a collective commitment by leaders and individuals to satisfy the four railway safety fundamentals.

The four cultural enablers and the four railway safety fundamentals are each broken down into three attributes. The twenty-four attributes of a positive railway safety culture are intended to form an appropriate tool for the railway organisations to identify their cultural strengths and weaknesses. A strategy to improve their safety culture may apply to one or several cultural enablers to promote those behaviour patterns that support the railway safety fundamentals and hence the goal of sustainable safety performance.

In 2019, the model has been used and tested by railway organisations to carry out safety culture assessments and consequently design strategy to improve their safety culture, and also by several national safety authorities to determine how to integrate safety culture in their supervision programmes. Lessons learned led to update the model – The second version of the model has been presented at the 12th World congress on railway research in Tokyo, October 2019. 

A webinar has been held in May 2020 to describe the model and the safety culture attributes. Guidelines are available here.

The model is available as a high resolution editable file upon request here. (select as topic ‘Railway Safety’)

In line with the European railway safety culture model, the Agency, with the support of the European Commissioner for Transport, has developed the European Railway Safety Culture Declaration. The declaration lays down the four railway safety fundamentals: Control Major Risks; Understand Workplace Reality; Learn from Experience; Integrate Safety Consistently.

By end of 2020, more than 160 rail leaders have signed the European Railway Safety Culture Declaration.

Join the list of signatory leaders following the link below!

Safety Culture Series guidance

To provide support to the sector to effectively implement the complex concept of safety culture, the EU Agency for Railways has decided to publish a set of concise guidelines under a new sequence called “safety culture series”.

The aim of the first guide is to explain the European Railway Safety Culture Model as a tool to understand how safety culture develops and can be influenced. The target audience is wide, covering regulators, senior managers, rail safety managers, supervisors, researchers and all other individuals interested in the concept of safety culture.

Safety management can only be effective when all staff share and live a common commitment to safety. This is where leadership plays a paramount role to guide any cultural change. This key contribution is underlined in the safety culture model and the safety culture declaration.

“Safety is a state of mind. Safety requires time and resources and above all dedication, from the top to the bottom. Let’s not leave anyone behind! As leaders, your behaviour counts more than anyone else’s. You have a major influence on culture and this is why we expect you to be safety leaders.” (Josef Doppelbauer)

The Agency has developed a 1-day training on safety leadership targeting rail managers at all levels (see training objectives and agenda below). The training is based on a film which explores the circumstances leading to a real accident that took place within a railway undertaking. See the trailer below

The training has been successfully tested with several railway organisations and is now further deployed. More information upon request here. (select as topic ‘Railway Safety’)

Related documents

Safety Leadership Training Objectives and Agenda (269.93 KB)