Requirement

Need or expectation that is stated, generally implied or obligatory Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization (3.2.1) and interested parties (3.2.3) that the need or expectation under consideration is implied. Note 2 to entry: A specified requirement is one that is stated, for example in documented information (3.8.6). Note 3 to entry: A qualifier can be used to denote a specific type of requirement, e.g. product (3.7.6) requirement, quality management (3.3.4) requirement, customer (3.2.4) requirement, quality requirement (3.6.5). Note 4 to entry: Requirements can be generated by different interested parties or by the organization itself. Note 5 to entry: It can be necessary for achieving high customer satisfaction (3.9.2) to fulfil an expectation of a customer even if it is neither stated nor generally implied or obligatory. Note 6 to entry: This constitutes one of the common terms and core definitions for ISO management system standards given in Annex SL of the Consolidated ISO Supplement to the ISO/IEC Directives, Part 1. The original definition has been modified by adding Notes 3 to 5 to entry.