DRP-provider / Dispute resolution process provider

Person or organization (3.2.1) that supplies and operates an external dispute (3.9.6) resolution process (3.4.1) Note 1 to entry: Generally, a DRP-provider is a legal entity, separate from the organization or person as an individual and the complainant. In this way, the attributes of independence and fairness are emphasized. In some situations, a separate unit is established within the organization to handle unresolved complaints (3.9.3). Note 2 to entry: The DRP-provider contracts (3.4.7) with the parties to provide dispute resolution, and is accountable for performance (3.7.8). The DRP-provider supplies dispute resolvers (3.1.6). The DRP-provider also utilizes support, executive and other managerial staff to supply financial resources, clerical support, scheduling assistance, training, meeting rooms, supervision and similar functions. Note 3 to entry: DRP-providers can take many forms including not-for-profit, for-profit and public entities. An association (3.2.8) can also be a DRP-provider. Note 4 to entry: In ISO 10003:2007 instead of the term DRP-provider, the term “provider” is used.