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Defect

Nonconformity (3.6.9) related to an intended or specified use Note 1 to entry: The distinction between the concepts defect and nonconformity is important as it has legal connotations, particularly those associated with product (3.7.6) and service (3.7.7) liability issues. Note 2 to entry: The intended use as intended by the customer (3.2.4) can be affected by the nature of the information (3.8.2), such as operating or maintenance instructions, provided by the provider (3.2.5).
Document
ISO
Context
SMS Safety Culture Human and Organisational Factor
Origin document

ISO 9000:2015(en) Quality management systems — Fundamentals and vocabulary

Release