Customer satisfaction code of conduct

Promises, made to customers (3.2.4) by an organization (3.2.1) concerning its behaviour, that are aimed at enhanced customer satisfaction (3.9.2) and related provisions Note 1 to entry: Related provisions can include objectives (3.7.1), conditions, limitations, contact information (3.8.2), and complaints (3.9.3) handling procedures (3.4.5). Note 2 to entry: In ISO 10001:2007, the term “code” is used instead of “customer satisfaction code of conduct”.