Service

Result of at least one activity necessarily performed at the interface between the supplier and the customer, which is generally intangible Note 1 to entry: Provision of a service can involve, for example, the following: — an activity performed on a customer-supplied tangible product (e.g. automobile to be repaired); — an activity performed on a customer-supplied intangible product (e.g. the income statement needed to prepare a tax return); — the delivery of an intangible product (e.g. the delivery of information in the context of knowledge transmission); — the creation of ambience for the customer (e.g. in hotels and restaurants). Note 2 to entry: Adapted from ISO 9000:2005, definition 3.4.2.