One-Stop Shop (OSS)

A one-stop shop is a single point of contact. The Infrastructure Managers who are members of RNE have set up ‘One-Stop Shops’ working as national customer contact points. For international train path requests, the customer needs only to contact one of these One Stop Shops, which will initiate the whole international train path allocation process. The OSS aims to provide competent and efficient assistance across all borders, based on transparent, confidential and non-discriminatory procedures. TAF TSI definition (this only concerns freight traffic, as TAF only deals with freight): 'An international partnership between rail Infrastructure Managers providing a single point of contact for rail customers for the purposes of: — ordering specified train paths in international freight traffic, — monitoring the entire train movement, — generally also invoicing track access charges on behalf of IMs.'