European Union Agency for Railways

Complaint

expression of dissatisfaction made to an organization (3.2.1), related to its product (3.7.6) or service (3.7.7), or the complaints-handling process (3.4.1) itself, where a response or resolution is explicitly or implicitly expected
Document
ISO
Context
SMS Safety Culture Human and Organisational Factor
Origin document

ISO 9000:2015(en) Quality management systems — Fundamentals and vocabulary

Reference Link
Release