An e-service on our web site is a service or resource made available on the Internet in order to improve the communication between citizens and businesses on the one hand and the European Railway Agency on the other hand.

Three types of e-services are or will be offered by the European Railway Agency:

• Information services that provide citizens, media, business, administrations and other decision makers with easy and effective access to information, thus increasing transparency and understanding of the policies and activities of the Agency;
• Interactive communication services that allow better contacts with citizens, business, civil society and public actors thus facilitating policy consultations, and feedback mechanisms, in order to contribute to the shaping of policies, the activities and the services of the European Railway Agency;
• Transaction services that allow access to all basic forms of transactions with the European Railway Agency, e.g. procurement, financial operations, recruitment, event enrolment, acquisition or purchase of documents etc.

A specific privacy policy statement will contain the following information about the use of your data:

• What information is collected, for what purpose and through which technical means the Agency collects personal information exclusively to the extent necessary to fulfil a specific purpose. The information will not be re-used for an incompatible purpose;
• To whom your information is disclosed. The Agency will only disclose information to third parties if that is necessary for the fulfilment of the purpose(s) identified above and to the mentioned (categories of) recipients. The Agency will not divulge your personal data for direct marketing purposes;
• How you can access your information, verify its accuracy and, if necessary, correct it. As a data subject you also have the right to object to the processing of your personal data on legitimate compelling grounds except when it is collected in order to comply with a legal obligation, or is necessary for the performance of a contract to which you are a party, or is to be used for a purpose for which you have given your unambiguous consent;
• How long your data is kept. The Agency only keeps the data for the time necessary to fulfil the purpose of collection or further processing;
• What are the security measures taken to safeguard your information against possible misuse or unauthorized access;
• Whom to contact if you have queries or complaints.

Many web pages on our site have a "Contact" button, which invites you to send your comments to a specific functional mailbox.

When you send such a message, your personal data is collected only to the extent necessary to reply. If the team of officers handling inflow to that mailbox is unable to answer your question, it will forward your e-mail to another unit within the Agency. You will be informed, via e-mail, about which unit your question has been forwarded to.

If you have any questions about the processing of your e-mail and related personal data, do not hesitate to include them in your message.

​Regulation 45/2001 applies to processing operations of personal data carried out by ERA.
 
Further to Articles 11 and 12 of this Regulation, ERA provides the data subjects with the following information:

• The purpose of this process is to launch online surveys. The surveys are being carried out by ERA, through the current website. Individual responses will be processed by ERA staff in accordance with Regulation 45/2001 and this specific privacy statement.
• Replies to the questions included in the online survey are voluntary.
• The website uses a session cookie which is essential for the survey to operate. It will be set when you submit the web survey.
• ERA will not use your personal data for any purpose other than carrying out the survey and collecting, aggregating and further analysing the results thereof. ERA will only have access to the content of the answers provided through the survey form and the website will not trace the identity of the respondents in any way.
• ERA will not disclose any of this personal data to any other person or body, nor divulge this data for marketing purposes.
• ERA takes appropriate security measures to safeguard this data from misuse by third parties.
• The controller is the European Railway Agency.
• Data Information is given through this specific privacy statement.
• The legal basis for this processing is Regulation (EC) 881/2004 establishing the European Railway Agency.
• Rights of the data subject: you have the right to obtain access to and rectification of your personal data. You may also under certain circumstances ask to have this data blocked and for the erasure of data about them which you consider to have been unlawfully processed. Finally you have the right to object to the processing of your personal data at any time, on legitimate compelling grounds relating to your particular situation.
• To exercise your rights or to obtain any further information you can apply directly to ERA to era@era.europa.eu. You can also apply to the ERA Data Protection Officer at dataprotectionofficer@era.europa.eu.
• Data retention period: ERA only keeps the data for the time necessary to fulfill the purpose of collection or further processing. It will be deleted once the survey is closed and the results of the survey have been aggregated and published.