European Railway Agency - ERA

Making the railway system work better for society

Stakeholder feedback

The Agency is committed to create clear and open communication with its stakeholders, in particular with those having an impact on the Agency's mission, performance and objectives.

The Agency implements and continually improves a stakeholder perception management process to determine and review the needs of our stakeholders, to collect and analyse their feedback and to monitor their satisfaction. Feedback from stakeholders is part of the performance indicators to evaluate the overall effectiveness of our Integrated Management System.

The form below allows you to record positive or negative feedback, or to lodge a formal complaint about the practice of the Agency concerning administrative matters arising between it and members of the public. It shall not be used for formal appeals against Agency decisions nor is it to be used for complaints under the EC Staff Regulations.