European Railway Agency - ERA

Making the railway system work better for society

Integrated Management System

ERA Integrated Management System (IMS) is certified against ISO 9001 standard for quality management systems. The ISO certification is applicable to all processes developed by ERA in order to contribute to the further development and effective functioning of the Single European Railway Area.

ISO 9001:2015

ERA Integrated Management System (IMS) is based on the ERA management standards that take into account ISO 9001 requirements and the former Internal Control Standards of the European Commission. It is designed to ensure that the requirements either prescribed by the EU regulatory framework as well as those set forth by specific agreements (e.g. cooperation agreements between ERA and national safety authorities) are met, have added value and are carried out in a responsible and sustainable manner.

ERA IMS is built on the following pillars:

ERA IMS is a single system used to manage the totality of the Agency’s processes in order to achieve our objectives and to satisfy our stakeholders’ needs and expectations.

ERA has developed a process map that provides an overview of all the strategic, core and support processes designed to create value for our stakeholders.