Certified as an International Expert in Railway and Urban Transport Systems by the French higher school École des Ponts ParisTech, Clarisse Lagaize-Davoine started her career in the railway sector in 2004. She worked for the French National Safety Authority (NSA) for 14 years mainly as Head of Unit in the Supervision Directorate and then as project manager in the European Unit. Clarisse joined the Agency in 2019 working on Safety Management Systems, HOF and Safety Culture. She then became responsible for the HOF Programme in December 2023. 

Improving ERTMS performance by integrating Human Organisational Factors (HOF)

The presentation explains how ERTMS performance can be improved by integrating Human and Organisational Factors. The topic is presented taking a systemic view. The aspects of human automation team-working, the changing role of staff in automated railway operation and human cognition, are described using an evidence-based approach. Starting with real-operational cases, the HOF toolkit is introduced as a potential solution.