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Service Quality Reports in ERADIS - Publications for the year 2014  
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78 reports were published by Railway Undertakings describing the quality performance of their passenger services.
 
Since April 2013 ERADIS (ERA Database for Interoperability and Safety) has been hosting the Passengers’ Service Quality Reports, issued by Railway Undertakings as per Article 28 of Regulation (EC) No 1371/2007 on rail passengers’ rights and obligations.

For 2014, 78 reports were published by Railway Undertakings of 21 EU Member States and Norway describing the quality performance of their passenger services. This represents 73% of the notified RUs. The total number of published reports is now 295. They are generally elaborated in the national language of the MS where the relevant RU operates and, in some cases, in an additional EU language (often English).